Unsolicited Email / SPAM Policy and Compliance

ComGem provides a service, which allows users to send emails to multiple recipients.  We support the use of email as a marketing channel but do not provide our services for the purpose of SPAM (unsolicited emails).  All of our customers must understand and abide by the principals of email protocol and follow a strict "opt-in" policy.  We take extremely seriously any reports of users who use our services for the purpose of SPAM.

BASIC RULES
All emails sent using our services, which are sent on behalf of our customers, must be "opt-in" communications. “Opt-In” means that all recipients must at one time have supplied their email address to receive email communications and/or have a pre-existing relationship with our customer.

Opt-in subscription methods must be used at all times, such as online subscription forms or printed “opt-in” indicators and o pt-out requests must be honoured without exception.

Customers who upload email lists to their Gemmail Email Marketing account must agree to these terms and may be required to show proof of the opt-in nature of their list.

OPT-IN FEATURES ComGem provides a range of tools to help enforce the opt-in nature of your email campaigns. These tools include:

• Online Sign up Facility – allowing site visitors to sign up to receiving your emails
• Automatic Unsubscribe Link - Every email sent will provide recipients with an easy to find and follow method to unsubscribe from the email list.  This will allow the recipient to instantly remove their email address from the customer’s database by submitting their email address.  This will prevent any further correspondence from the customer.
• Contact Self Management – as part of Gemmail each and every contact can manage their preferences including whether they are subscribed to public lists.

SPAM AND COMGEM'S ABUSE POLICY 
ComGem takes its responsibility seriously and sometimes a recipient will receive an email and assume it to be SPAM. 

We ask recipients to first be sure that they have not subscribed to the email and/or they do not have an existing relationship with the sender. 

If they are sure that the email is unsolicited then they should file an abuse report by clicking on the relevant link within the email.

We will investigate the matter fully and if we find that a customer has used our services for SPAM we will in the first instance give a warning. 

If the customer sends unsolicited email again within a 6 month period we will cancel their account.